Smart Business Programs 2007
All Confident Communications Training Programs can be tailored to your organisation or group and can be delivered in 2 hours sessions, half or full day workshops.
Transforming Managers into Leaders
Builds a strong platform for managers enabling them to develop their confidence and competency as leaders throughout their careers.
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Practicing the right skill sets for leading and managing different situations and people
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Understanding the diversity of people in your business
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Leading from the heart and managing from the brain
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Managing change from within the business
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Building sustainable relationships
Empowering the Executive and Personal Assistant
Designed to compliment the current skills of the contemporary Personal Assistant and Executive Assistant and offering a wide range of skills to empower and challenge participants to take greater accountability, responsibility and objectivity on a daily basis and improve business outcomes and profitability.
Understanding and managing different and difficult personality style
Negotiating and influencing skills for positive outcomes and results
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Influence and Persuade for High Impact Presentations
Communicating masterfully is a prerequisite for CEO’s, Executives and Leaders who want results and action. Staff, clients and stakeholders are now more savvy and demanding when it comes to their time, their attention and their effort. No longer is it a matter of choice whether you want to communicate openly, but matter of necessity as people are demanding it. Yet how often are presentations ineffectual, uninspiring and downright boring?
Communicate effectively to promote audience attention, enjoyment and interaction
Use gesture, expression and voice for greater impact
21 Memorable and Actionable points to prepare when presenting to your audience
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Smart Teams...Smart Business
Improve results and outcomes through collegiate and responsible team work while respecting the differences and values of others in order to develop a common vision and culture of an organisation. Help shape outcomes and responsibilities that are clear, concise and realistic for your team and people.
Understand responsibility and rewards of working collaboratively and co-operatively
Provide clear process for understanding the value of flexibility in style, behaviour & personality
Provide greater understanding or individual responsibilities & challenges & benefits to team contribution
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Customer Service is No Accident
Improve the ability of participants to identify, communicate & respond to different people in order to pitch & on sell different products & sustain good relationships & business.
Ability to listen & demonstrate care & responsibility to clients in order to identify opportunities or problems
Recognising when there is an invitation from the client to solve other problems
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12 Steps to Winning Presentations
Open minds, dialogue and doors to building greater business opportunities and results by learning to present articulately and persuasively to customers, staff and clients while learning how to motivate and interact with different audiences.
Respond with more flexibility & confidence
Maximise eye contact, body language & voice projection
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Boost Your SuccessTM
This forum provides 5proven strategies to maximise success and to improve business results and opens up opportunity for discussion, kills practice, activities, group work and positive energy and optimism in business development and creativity.
Objectivity
Overcoming the ‘Ouch’ FactorSimplicity
Trust your intuition
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Working with Different Personalities and People
Learn the art of understanding & working more effectively with different people & styles to maximise your communication & outcomes.
A greater awareness & understanding of their role in communication
Skills to handle objections, frustrations & inappropriate behaviours
Communication is Everyone’s Responsibility
This program or series of 5 modules including Understanding Personality Types & Dealing with Difficult People and Situations, covers knowledge, skills, attitudes and habits of successful organisations and their people to produce excellent results at all levels.
Develop key strengths in effective listening and questioning
How to avoid stressful situations when communicating with staff
Respond more capably with different styles, behaviours and personalities
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Resolving Conflict Through Persuasive Negotiation
Learn how to deal with many different and difficult situations by having a variety of skills, practices, options and solutions to cho ose from. Develop a template for managing conflict & improve your ability to deal with confronting or challenging scenarios in real time with real confidence.
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Leadership Speaks Up & Out
This exciting program covers all contemporary & relevant topics for existing leaders, those beginning their journey & talented, enterprising role models & future leaders. It is a tailored, interactive specialised approach to each person & each organisation.
The Challenge of Change & how Organisations (& you) cope
Resilience, Relationships & Respect - the new three R’s of Leadership
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Reduce the Cost of Bullying in your Business
Learn the art of understanding & working more effectively with different people & styles to maximise your communication & outcomes.
A greater awareness & understanding of their role in communication
Skills to handle objections, frustrations & inappropriate behaviours
Understand what to do, what to say & how
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